Privacy Policy
1. Introduction
At BeePulse (operated by Malex Software SRL), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beehive monitoring services. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
Personal Information
BeePulse collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes: Name and contact information (email, phone number), Beekeeping operation details (location, number of hives), Account credentials and preferences, Payment and billing information.
Device and Sensor Data
Our IoT sensors collect data about your beehives including: Weight measurements and changes over time, Temperature and humidity readings, Hive activity levels and patterns, Device status and performance metrics.
Push Notifications
If you allow notifications in the mobile app, we store a device token together with your account, so that we can tell you when our team has written to you or replied to your message. The token is a technical identifier of your phone issued through Expo's notification service (United States) and passed on to Apple or Google to deliver the notification. A notification only says that you have a message; it never contains the message itself or any data about your apiaries. The token is deleted when you sign out of the app or delete your account, and you can turn notifications off at any time in your phone's settings.
3. How We Use Your Information
We use the information we collect for various purposes, including: Providing and maintaining our beehive monitoring services Processing transactions and managing your account Sending technical alerts and important notifications about your hives Generating analytics and insights about hive health and productivity Providing customer support and responding to your inquiries Improving our products and developing new features Detecting and preventing technical issues or fraudulent activities
4. Information Sharing and Disclosure
We may share your information in the following circumstances: Service Providers: We work with third-party vendors who provide services such as cloud hosting, data analysis, payment processing, and customer support. Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities. Business Transfers: If Malex Software SRL is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. With Your Consent: We may share information with third parties when you have given us explicit consent to do so. Artificial Intelligence Providers: When you record a voice inspection or a voice note in the mobile app, and only after you allow it, the recording is sent to AssemblyAI, Inc. (United States), which transcribes it into text, and the resulting text is sent to Anthropic, PBC (United States), which organizes it into a structured inspection or generates a title for the note. Only the recording and its text are sent. You can withdraw this permission at any time in the app's Settings; recording then becomes unavailable and the rest of the service is unaffected. Infrastructure Providers: We also use MongoDB Atlas to host our database, Google Firebase for account sign-in, Cloudflare to store photos and recordings, and Microsoft Azure to convert hive summaries into speech. Expo's push notification service (United States), together with Apple and Google, delivers notifications to your phone.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission between your devices and our servers is encrypted using industry-standard protocols (HTTPS/TLS). However, please be aware that no method of transmission over the Internet is 100% secure.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including: Accessing and reviewing your personal information Correcting inaccurate or incomplete information Requesting deletion of your personal information Opting out of marketing communications Restricting certain types of processing Data portability (receiving your data in a machine-readable format) To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Historical hive data may be retained longer for trend analysis and research purposes.
8. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. Some of our service providers, including AssemblyAI and Anthropic, process data in the United States. Where personal data is transferred outside the European Economic Area, we rely on the safeguards required by the GDPR, such as the European Commission's Standard Contractual Clauses.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: Malex Software SRL Email: privacy@beepulse.io Website: BeePulse.io Support: support@beepulse.io